The Client
Industry: Healthcare solutions
Challenge: Preparing for CAP program acceptance by resolving eight years of open IRS audits
Scale: Global operations across multiple jurisdictions
The Challenge: Complex Audit History Meets a “Green” Team
A leading multinational healthcare solutions company set its sights on joining the IRS Compliance Assurance Process (CAP) program — a move designed to reduce audit disruptions and create smoother, faster future reviews.
But before gaining entry, the company faced a formidable hurdle: It needed to close and agree upon nearly a decade’s worth of open IRS audits.
Their internal controversy team, though talented, was relatively inexperienced and lacked the strategic leadership needed to drive complex resolution efforts. Adding to the urgency, the company anticipated significant transfer pricing challenges that required specialized expertise.
The company needed more than just technical support: They required a strategic partner who could lead audit resolution while simultaneously mentoring and empowering the internal team.
The Imperative: Expertise, Leadership, and Budget-Conscious Support
The organization’s critical needs included:
- Strong Leadership: An expert capable of leading high-stakes audit resolution and navigating transfer pricing complexities.
- On-the-Ground Mentorship: Someone who could uplift and guide the “green” controversy team, leaving them stronger for future challenges.
- Cost Efficiency: A solution that delivered broad value without straining the consulting budget.
- Flexibility: An adaptable resource model that could evolve alongside the project’s shifting demands.
Initially, the company assumed it would need two separate consultants: one to lead the audit work and another specializing in transfer pricing.
The Results: A Stronger Team and a Clear Path Forward
- Full Resolution: Successfully closed eight years of IRS audits, clearing the way for CAP program acceptance and transforming future audit dynamics.
- Empowered Team: The internal controversy group emerged more confident and capable, gaining practical, strategic skills through day-to-day collaboration.
- Budget Optimization: By engaging one multi-skilled expert, the company maximized value and minimized costs.
- Strategic Momentum: The company not only achieved immediate audit objectives but also built a stronger foundation for proactive compliance and smoother operations going forward.
The TaxForce Difference
At TaxForce, we do more than fill seats: We empower tax departments to stay resilient in the face of change. Whether facing sudden vacancies, project-based surges, or structural constraints like hiring freezes, we deliver senior-level expertise on demand. Our rapid-response model connects companies to the right professionals, at the right moment, for impact that lasts far beyond the engagement.
